Write Your Own Review
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. When returning any item for refund or exchange please download, print and fill in the returns form.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We are happy to exchange any item, but again the items have to be returned in unused and in the same condition that you received it. It must also be in the original packaging. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Noogleberry, Unit 9 Basepoint, Shearway Business Park, Shearway Road, Folkestone, Kent, United Kingdom CT19 4RH.
To return your product, you should mail your product to: Noogleberry, Unit 9 Basepoint, Shearway Business Park, Shearway Road, Folkestone, Kent, United Kingdom CT19 4RH.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We do recommend you return the item with a tracked service. Without tracking we do not guarantee that we will receive your returned item.
Please download and print our returns form for all returns - click here:
Returns form(Click to open or right click and 'Save As' to save to your computer).
PLEASE REMEMBER – ALL ITEMS ARE SENT IN PLAIN PACKAGING – YOUR PRIVACY IS OUR CONCERN
UK Standard Delivery - Free
Our standard delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday - Friday. We will aim to get your order to you within 5 working days, but don't be surprised if it turns up earlier than this, we will get it to you as quickly as we can!
Please note we do not deliver on a Bank Holidays and your order will be delivered the following working day.
International Delivery £4.99
Our international delivery option is via Airmail and can take up to 7 working days within Europe and 10-14 working days elsewhere in the world
International Delivery Tracked
£6.99 Our international delivery option is via International Signed For and can take up to 4 working days within Europe and 5-7 working days elsewhere in the world
Please Note: Working days do not include Saturday, Sunday, or Bank Holidays.
- All orders over £75.00 GBP will be upgraded to a free tracked service.
- UK will be 48 hour Recorded.
- All other destinations will be shipped via Royal Mail International Signed For.
Dispatch is usually within 2 business days, however at busy times and public holidays this may be extended to 4 business days.
Please remember that times stated here are only guides, and delays are possible.
PLEASE NOTE: If any item goes missing or is returned to us due to the buyer providing an incorrect/incomplete address or from not collecting the item from their sorting office, we will only reship the item once the buyer has paid for the necessary repostage costs, or we will refund the cost of the item minus our postage and packaging costs.
Items that go missing in the post when tracking has not been purchased will only be refunded or replaced at our discretion.
Items shipped without tracking is the customers responsibility, as we do strongly recommend purchasing the tracked shipping service.
If you have any special delivery requirements - including requests to use specific carriers or services please email us at: firstname.lastname@example.org
Glossary of Terms
We: refers to noogleberry.com.
You, buyer, and customer: refers to any person entering into a contract to purchase an item from noogleberry.com
Postage: refers to the third party method of transportation and delivery that noogleberry.com uses to distribute products.
UPDATE ON SHIPPING
Currently, our normal shipping times for all parcels are as follows;
- UK = 2-3 business days
- Europe = 7-10 business days
- Rest of the World including USA and Canada = 10-14 business days
These shipping times are estimated and are not guaranteed. For regular updates for delivery services in your Country please click on the following link: http://www.royalmail.com/customer-service/international-incident-bulletin