Terms & Conditions

Last updated: October 2026

Welcome to Noogleberry.

These Terms & Conditions explain how orders, payments, deliveries, returns and warranties are handled when purchasing products from www.noogleberry.com.

Please read them before placing an order. Nothing in these terms affects your statutory consumer rights.

1. About Us

This website is operated by Noogleberry Limited, a private limited company registered in England and Wales under company number 07846869.

Registered Office:
Noogleberry Basepoint
Shearway Business Park
Shearway Road
Folkestone, England
CT19 4RH
United Kingdom

Email: sales@noogleberry.com
Website: www.noogleberry.com

2. Placing an Order

By placing an order through our website, you are offering to purchase the selected products in accordance with these Terms & Conditions.

Once your order has been submitted, you will receive an order confirmation email.

An order confirmation acknowledges that we have received your order but does not necessarily mean that it has been accepted for dispatch.

We reserve the right to decline or cancel an order where there is a genuine reason, including product unavailability, an obvious pricing error, suspected fraud or an inability to fulfil the order.

If payment has already been taken for an order we cannot fulfil, we will arrange an appropriate refund.

Please ensure that your contact details, delivery address and selected products are correct before completing your purchase.

3. Prices & Payment

All product prices are displayed on our website in the currency selected or shown at checkout.

Any applicable taxes, shipping charges and additional costs will be displayed before you complete your order.

All standard website orders must be paid for using one of the secure payment methods available at checkout.

We may, at our discretion, accept payment by bank transfer or cash where this has been specifically requested and agreed with us in advance.

Customers wishing to arrange an alternative payment method should contact us before placing their order.

Orders will normally be processed for dispatch once payment has been received and confirmed.

We reserve the right to correct genuine pricing errors. If an error affects your order, we will contact you before proceeding.

4. Product Information

We aim to ensure that all product descriptions, photographs, specifications and prices are accurate and up to date.

Product colours, appearance and packaging may occasionally vary slightly from the images displayed on our website.

Customers should carefully review product descriptions, sizing information and compatibility guidance before ordering.

If you are unsure which product or size is suitable, please contact us for advice before purchasing.

5. Shipping & Delivery

Noogleberry ships to customers throughout the United Kingdom and internationally.

All orders are sent in plain, discreet outer packaging.

Free shipping offers:

United Kingdom: Free standard non-tracked delivery is available. Free tracked shipping is available on orders of £85 or more.
Europe: Free tracked shipping on orders of £85 or more.
United States: Free tracked shipping on orders of £100 or more.
Rest of World: Free tracked shipping on orders of £85 or more.

Shipping charges for orders below these thresholds, together with any available express delivery options, are displayed at checkout.

Order Processing & Dispatch

We aim to process and dispatch all orders as quickly as possible.

Orders are normally processed Monday to Friday, excluding UK bank holidays.

Dispatch times may vary depending on stock availability, order volumes and busy periods.

If an item in your order is temporarily out of stock, we will contact you by email as soon as possible with an update and the available options. Where possible, we will provide an estimated restocking date.

Once your order has been dispatched, you will receive a shipping confirmation email.

Estimated delivery times begin from the date of dispatch, not the date the order was placed.

Unless a different delivery period has been agreed, we will comply with applicable legal delivery requirements.

Delivery Delays & Missing Parcels

Delivery estimates are provided as a guide and are not guaranteed unless expressly stated.

If your order is delayed, missing or damaged during delivery, please contact us so we can investigate.

Choosing a non-tracked delivery service does not remove your statutory rights if goods fail to arrive.

Incorrect Delivery Addresses

Customers are responsible for providing accurate and complete delivery information.

If an order is returned to us because of an incorrect or incomplete address, or because it was not collected, we will contact you to discuss the available options.

Reasonable additional delivery charges may apply where legally permitted.

For full details, please refer to our Shipping & Delivery page.

6. International Orders, Customs & Import Charges

International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in our product or shipping prices and are the customer's responsibility.

Customs clearance procedures may cause delivery delays outside our control.

Customers are responsible for checking whether the products they order may lawfully be imported into their destination country.

Nothing in this section removes any rights or remedies that cannot legally be excluded.

7. Cancelling an Order

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at sales@noogleberry.com.

We will try to accommodate cancellation requests before dispatch.

If your order has already been dispatched, your applicable cancellation and returns rights will continue to apply.

8. Returns & Change-of-Mind Cancellations

We want customers to feel confident when purchasing from Noogleberry.

Your Statutory Cancellation Rights

For eligible online purchases, UK consumers generally have the right to cancel within 14 days of receiving their goods without giving a reason.

After notifying us of cancellation, customers generally have a further 14 days to return the goods.

For orders delivered in separate parcels, the cancellation period may run from receipt of the final item.

To exercise your cancellation rights, please email sales@noogleberry.com with your order details and a clear statement that you wish to cancel.

You do not have to use a particular returns form to exercise your statutory cancellation rights.

Our Additional 30-Day Returns Policy

In addition to applicable statutory rights, Noogleberry offers a voluntary returns policy for eligible products within 30 days of delivery.

Customers wishing to return an eligible product under this additional policy should contact us within 30 days of receiving their order.

Products must be unused, clean, in their original condition and returned with their original packaging.

This additional policy does not affect statutory cancellation rights or rights relating to faulty goods.

Product Hygiene & Packaging

We take product hygiene seriously and ask customers not to use products they intend to return.

Breast cups and penis cylinders are individually wrapped in protective plastic, while some accessories are supplied in resealable bags.

This ordinary packaging is not described as a tamper-evident hygiene seal.

Opening ordinary packaging does not automatically remove statutory cancellation rights.

Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functioning.

Where handling goes beyond what is reasonably necessary and reduces the value of the goods, a lawful deduction may be made from a statutory cancellation refund where permitted.

Returning Products

Please contact us before returning an item so that we can provide the appropriate instructions.

For ordinary change-of-mind cancellations, customers are responsible for the direct cost of returning goods where this has been communicated in advance and the law permits.

We recommend using a tracked return service and retaining proof of postage.

Returns should be sent to the returns address provided by Noogleberry.

Refunds

For statutory cancellations, refunds will be processed within the applicable legal time limits.

Where permitted, we may wait until we receive the returned goods or evidence that they have been sent back.

The refund will include the applicable standard outbound delivery charge where required by law. Additional charges for an upgraded delivery service may not be refundable.

Refunds will normally be made to the original payment method unless otherwise agreed.

Nothing in our additional returns policy affects your statutory rights.

For more information, please refer to our Returns & Refunds Policy.

9. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, not as described or different from what you ordered, please contact us at sales@noogleberry.com.

We may ask for photographs or additional information to help identify the issue and resolve it efficiently.

Where photographs are unavailable, we will consider other reasonable ways to assess the problem.

Depending on the circumstances and applicable consumer law, customers may be entitled to a repair, replacement, price reduction or refund.

Where we are legally responsible for a faulty or incorrectly supplied product, we will meet the applicable return or collection costs.

Your statutory rights are not limited by our returns policy or any manufacturer's warranty.

10. Product Warranty

Noogleberry provides a 12-month limited product warranty covering qualifying manufacturing defects and faults arising under normal, appropriate use.

The warranty begins on the date of delivery.

It does not normally cover accidental damage, misuse, unauthorised modification or ordinary wear and tear.

If you believe a product has developed a fault, please contact sales@noogleberry.com with your order number and details of the problem.

We may request photographs or other reasonable evidence to help assess a warranty claim.

Where a fault is covered by the warranty, we will arrange an appropriate remedy in accordance with the warranty conditions.

This warranty is provided in addition to, and does not replace or restrict, your statutory consumer rights.

11. Product Safety & Responsible Use

Noogleberry products should only be used in accordance with the instructions and safety guidance provided.

Customers should read all relevant product instructions before use.

Vacuum enhancement systems must be used carefully. Excessive suction or prolonged use may cause discomfort, bruising or injury.

Discontinue use if you experience pain, significant discomfort or unusual symptoms.

Certain medical conditions or circumstances may make these products unsuitable. Please consult an appropriately qualified healthcare professional before use if you have any concerns about your suitability.

Products should not be used contrary to the warnings or contraindications supplied with them.

Individual experiences and results vary. We do not guarantee any particular cosmetic or physical result.

Please refer to our product-specific instructions and Safety Notice for further guidance.

12. Promotions & Discount Codes

From time to time, Noogleberry may offer promotional discounts, special offers or discount codes.

Promotions may be subject to minimum order values, expiry dates, product exclusions or other conditions communicated with the offer.

Unless expressly stated otherwise, promotional codes cannot be combined.

Discounts must be applied in accordance with the offer instructions and may not be available retrospectively.

We reserve the right to withdraw or correct a promotion where there is a genuine error, subject to applicable consumer law and any rights already arising from accepted orders.

13. Website Content & Intellectual Property

The text, images, branding, product information and other original content displayed on the Noogleberry website are protected by applicable intellectual property laws.

Content must not be reproduced or used commercially without appropriate permission, except where permitted by law.

14. Website Availability

We aim to keep our website available and functioning correctly.

However, temporary interruptions may occur because of maintenance, technical issues or circumstances outside our reasonable control.

We may update website content, products and services from time to time.

Nothing in this section limits rights or remedies that cannot legally be excluded.

15. Privacy & Personal Information

We respect our customers' privacy.

Personal information provided when placing an order is processed in accordance with our Privacy Policy and applicable data protection law.

Please refer to our Privacy Policy for information about how personal data is collected, used, stored and protected.

16. Our Responsibility

We are responsible for supplying goods in accordance with the contract and applicable consumer law.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or restricted.

Nothing in these terms affects your statutory consumer rights.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business operations, products or applicable law.

The terms applicable to an order will generally be those in effect when the order was placed, unless a change is required by law or otherwise agreed.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in the customer's country or place of residence.

Nothing in these terms removes a consumer's right to bring proceedings in a court where applicable law permits.

19. Contact Us

If you have any questions about your order, our products or these Terms & Conditions, please contact:

Noogleberry
Basepoint
Shearway Business Park
Shearway Road
Folkestone, Kent
CT19 4RH
United Kingdom